Return & Refund Policy

Last Updated: March 22, 2026

Effective Date: March 22, 2026

This Return & Refund Policy sets forth the terms and conditions governing the return, replacement and refund of packaging machinery products. By placing any order with Xiamen GoChicTech Import & Export Co.,Ltd., you fully acknowledge and agree to all terms stipulated below.

1. General Principles

Return and refund applications are only acceptable for verified product quality defects or shipping errors attributable to Xiamen GoChicTech Import & Export Co.,Ltd. All claims must be submitted in written form with complete supporting evidence within the specified time limit. Returned machinery must remain unused, intact and packed in original factory packaging unless our team grants prior written exception. The party responsible for return freight, related expenses and transit risks shall be determined based on the root cause of the return request.

2. Eligibility for Return & Refund

Return requests will be approved under the following circumstances:

  • Packaging machinery bears confirmed manufacturing defects verified by our internal quality inspection department;
  • Incorrect machine models, mismatched accessories or insufficient quantities are delivered due to our shipping error;
  • Equipment suffers transit damage during delivery with complete photo/video proof recorded upon cargo receipt;
  • Supplied machinery fails to comply with technical specifications confirmed in sales contracts or proforma invoices.

Return & refund claims shall be rejected if any of the following situations apply:

  • Damage arises from improper installation, incorrect operation, inadequate maintenance or unauthorized disassembly/modification;
  • The packaging machine has been put into production, altered structurally or partially dismantled by the customer;
  • Return applications are submitted after the valid claim window expires;
  • Discrepancies stem from custom drawings, parameters or technical requirements provided by the customer for OEM/ODM customized machinery;
  • Performance degradation caused by normal operational wear and tear or adverse site environmental conditions.

3. Claim Period

Customers must submit formal return applications within 7 calendar days upon receiving the packaging machinery. Our customer service team will conduct full review and issue a formal reply within 24–48 working hours after receiving your claim. Any overdue application will be automatically denied unless our management issues a formal written approval for special exemption.

4. Return Procedure

  1. Submit a complete return application including order number, full machine model, quantity, photo/video evidence of faults and detailed written description of the problem.
  2. Await official Return Authorization (RA) document and designated return shipping instructions issued by our team.
  3. Securely repack all machinery and matching spare parts with original export packaging, then deliver the goods to the warehouse address specified in RA documents.
  4. Furnish the return shipment tracking number to our customer service once delivery is arranged.
  5. After receiving and inspecting returned equipment, we will finalize corresponding settlement solutions within 3–7 working days.

5. Available Resolution Options

Upon successful claim approval, we will provide one or more of the following settlement solutions via mutual confirmation:

  • Free Replacement: Brand-new qualified packaging machinery delivered at our full expense;
  • Professional Repair: Defective equipment overhauled in our factory and shipped back to the customer;
  • Full or Partial Refund: Funds returned to the original payment account used for order settlement;
  • Store Credit: Issuance of a credit note applicable to subsequent machinery purchases (subject to bilateral consent).

6. Shipping Costs & Risk Allocation

  • If returns are triggered by our manufacturing defects or shipping mistakes, our company shall bear all outgoing and return transportation fees.
  • If the return is initiated due to customer personal reasons, all freight charges, customs fees and handling costs shall be borne solely by the customer.
  • All loss or damage risks during return transit rest with the customer until our warehouse receives and completes formal inspection of the returned machinery.

7. Refund Processing Rules

Approved refunds will be processed within 7–15 working days after we receive and fully verify returned packaging equipment. Refund funds will be remitted through the original payment channel used for order payment. Any bank transfer fees, international transaction charges imposed by financial institutions will be deducted from the refund amount as applicable.

8. Special Clauses for OEM & ODM Custom Packaging Machinery

Customized packaging machinery produced under OEM/ODM agreements is non-refundable and non-returnable, except in cases where confirmed manufacturing defects exist or finished equipment fails to match the pre-approved design drawings and technical specifications signed off by the customer.

9. Final Provisions

Xiamen GoChicTech Import & Export Co.,Ltd. reserves the right to revise or update this Return & Refund Policy without prior advance notice to clients. Should you have any inquiries regarding return procedures, refund standards or claim requirements, please contact our dedicated customer service team at any time.